Privacy Policy






We are committed to protecting your privacy and handling your personal information with care, transparency, and in complete compliance with the New Zealand Privacy Act 2020.

This Privacy Policy explains how we collect, use, store, disclose, and protect your personal information when you interact with our website, engage our engineering services, or communicate with our team.

 

1. Information We Collect

We only collect personal information that is necessary for lawful purposes connected to our functions as an engineering consultancy. This may include:

  • Contact Information: Name, email address, phone number, and physical or billing addresses.

  • Project & Property Data: Property titles, site locations, architectural plans, and project briefs necessary to execute structural engineering assessments and designs.

  • Digital Data: IP address, browser type, and website usage statistics collected via cookies to optimize your browsing experience.

We will not request identifying information if it is not required for the specific purpose of our interaction.

2. How We Collect Information

Whenever practical, we collect personal information directly from you (e.g., via website inquiry forms, emails, or direct consultations).

We may collect information from third parties or publicly available sources only if:

  • You have authorized us to do so.

  • Direct collection would undermine the purpose of the collection.

  • The information is sourced from a publicly accessible record (such as local council property portals or Land Information New Zealand).

3. Purpose of Collection and Use

We collect and use your information primarily to deliver our structural engineering services, manage client relationships, process payments, and ensure regulatory compliance.

  • We will only use your personal information for the purpose for which it was originally collected, for directly related purposes, or where you have given explicit permission.

  • Before utilizing any data, we take reasonable steps to ensure it is accurate, complete, relevant, up to date, and not misleading.

4. Storage and Security Safeguards

We take information security seriously. We employ robust technical and organizational security safeguards to prevent the loss, unauthorized access, misuse, modification, or disclosure of your data.

  • Access to your personal data is strictly limited to authorized employees who require it to carry out their duties.

  • We retain your personal information only for as long as necessary to fulfill our engineering obligations, business operations, or legal statutory requirements.

5. Disclosure of Information

We do not sell, rent, or lease your personal data to third parties. We will only disclose your personal information in limited circumstances, such as:

  • When authorized or directed by you.

  • To trusted third-party contractors or sub-consultants (e.g., geotechnical engineers, surveyors, or local authorities for building consents) strictly necessary to advance your project.

  • Where required or permitted by New Zealand law (e.g., to uphold the law or protect health and safety).

If any personal information must be transferred overseas (such as utilising specialized cloud-based engineering software or international sub-consultants), we ensure the receiving party has comparable privacy protections in place or that you have given express permission.

6. Your Rights: Access and Correction

You have the absolute right to request access to any personal information we hold about you, and to request corrections if you believe it is incorrect.

  • Upon receiving a request, we will promptly provide access, unless a lawful reason to withhold it applies (e.g., if releasing it would endanger someone's safety or breach another individual's privacy).

  • If we disagree with a requested correction, we will take reasonable steps to attach a statement of correction to your file reflecting your viewpoint.

To exercise these rights, or if you have any questions regarding this policy, please contact our designated Privacy Officer at:

Email: ben@prostruct.co.nz

Address: 8 Nelson St, Riccarton, Christchurch